How can we help?
Write to us and a person answers, usually within a day. The most common questions are answered below.
Contact us
Email support@knoomi.app. Tell us what you were doing and what you expected to happen. For anything about your data, privacy@knoomi.app reaches the same people.
From inside the app you can also send a bug report: Settings → Help → Report a bug. It attaches a copy of what the app was showing, so we can reproduce the problem. The sheet tells you exactly what it sends before you tap.
Delete your account
You can delete your account and everything in it from inside the app. You never have to email us.
- Open Knoomi, scroll to the bottom of Home and tap Settings.
- Tap Account, then Delete my account.
- Type DELETE to confirm. Your data and your sign-in are removed, and other devices are signed out.
Delete your account without the app
No longer have the app? Email support@knoomi.app from the email address you sign in to Knoomi with, and ask us to delete your account. We reply to that address to confirm the request came from you, and then delete the account within 30 days of your confirmation, and tell you when it is done.
We run the same deletion as the app: your food and drink logs, recipes, taught meals and shopping list, weights and measurements, training, onboarding answers and preferences, consent records, shared meal links and their pictures, recipe photos, subscription records, bug reports linked to your account, and your sign-in. A website subscription linked to the account is cancelled at the same time. Our database provider's backups keep deleted data until they age out on their own schedule; it is never restored from them. Payment records that tax and accounting law makes us keep are unlinked from you, not deleted. The Privacy Policy has the details.
Subscribed through the App Store in an earlier version of the app? Deleting your account does not cancel that subscription: cancel it in the App Store first (see Cancel a subscription below), so the billing stops.
Cancel a subscription
Knoomi memberships are managed on the website, not in the app. Deleting the app does NOT cancel a membership. Deleting your account does cancel a website subscription linked to it, at once.
A subscription bought through the App Store in an earlier version of the app is billed by Apple: deleting your account does NOT cancel an App Store subscription. Cancel it in the store at least 24 hours before the current period ends; you keep access until that period is over.
- On the website: cancel or update your card at https://billing.stripe.com/p/login/cNi14p1jF9gE7Zy2s0fYY00 (sign in with the email address you gave at checkout); or email support@knoomi.app from that address, and we will cancel it and confirm by email.
- Through the App Store (earlier app versions): open Settings on your iPhone → your name (Apple ID) → Subscriptions → Knoomi → Cancel Subscription. You can also open https://apps.apple.com/account/subscriptions.
Refunds
For a website membership, email us. A purchase made through the App Store in an earlier version of the app is refunded by Apple under Apple's policy (request one at reportaproblem.apple.com).
Health questions
Knoomi gives nutrition guidance, not medical advice, and every number in it is an estimate. If you have a medical condition, take medication that depends on food, are pregnant, or have a history of disordered eating, talk to a professional before changing how you eat. Knoomi is not an emergency service: in an emergency, call your local emergency number.